Della Terra would like all of our suite guests to enjoy a wonderful stay with us. The following guidelines are being provided to help you prepare for a beautiful, fun Colorado Mountain Getaway.
Link to directions - Please note that your GPS will state that you have arrived at Della Terra Mountain Chateau approximately one mile before you actually arrive.
Free Transportation -
The Town of Estes Park provides free shuttle service each summer to assist residents and visitors in traveling around Estes Park. Shuttles travel from the Estes Park Visitor Center, 500 Big Thompson Avenue, to more than 50 stops throughout Estes Park and Rocky Mountain National Park. Shuttles make it convenient for residents and visitors to leave their vehicles at a lodging facility or parking lot and travel around town during the busy summer season.
The Estes Park Free Shuttle runs June 29 - September 9. Della Terra Guests can access the Red Route from the Fall River Visitors Center.
Link to weather - Please come prepared for the weather. There is a large coat closet at Della Terra for your boots, coats, hats, gloves, scarfs and umbrellas.
Check in time -
Check out time -
Late check in -
Our night manager will be available to check you in from 6pm to 10pm. If they are not available, an envelope with all of your information will be waiting for you at the check in desk. Please call the phone number posted on the check in desk if you need any assistance. You may visit the check in desk the next morning to complete your check in process if needed.
Office Hours -
8am to 6pm, our office staff will be available to assist you.
After Hours -
Staff is available on site to assist you if needed 24 hours a day. Please call the emergency phone number on the message you receive when you call the office after hours or call the phone number posted at the check in desk after 6pm.
Each suite has an assigned parking place near the front door of the chateau, it is clearly signed. If you know your suite name, you may pull into your place upon arrival.
Enjoy your complimentary fresh hot breakfast each morning you are with us. Please review our breakfast section under accommodations for more details. You may join us in our warm and inviting breakfast room or have breakfast delivered to your suite between 7:30am and 9:00am. No gratuity is added for your complimentary breakfast, gratuities for your kitchen and serving staff are greatly appreciated, but are at your discretion.
Loft Bar and Room Snacks -
Our Loft Bar is open from 5pm to 10pm daily. Please enjoy our specialty drinks and casual menu. There is an appetizer cheese,fruit and cracker plate available with a meat accompaniment from 9am to 10pm for delivery to your suite. Please review your guest information book in your suite upon arrival. A 20% service fee and 7.5% tax will apply to all room service deliveries with the exception of breakfast. There is also a vending machine located in the lower level snack bar area.
Alcohol Service -
We have full bar service available for delivery to your suite. Please review your guest information book in your suite upon arrival. A 20% service fee and 7.5% tax will apply to all alcohol room service deliveries.
Gratuities are greatly appreciated by your breakfast and cleaning staff, but are at your discretion. No fees have been added to your room charges for gratuities for your breakfast or cleaning staff.
Cell phone service -
ATT, T-Mobile, and Verizon receive coverage at the Chateau. All other services do not receive well.
Suite phones -
Local and long distance telephone service is available in each suite. There is a charge for local and long distance calls.
The luxury suites in the chateau are beautiful, romantic suites designed for couples to enjoy. The following restrictions apply to the luxury guest suites in the chateau: Two person maximum occupancy, no overnight children and no babysitting. Quiet time in the lodging area of the Chateau begins at 9pm. Visitors are not allowed in the Chateau after this time. Cabin guests should also adhere to quiet time after 9pm out of respect for their neighbors. Weddings located in the event area of the Chateau are allowed to end as late as 11pm. After event gatherings or parties are not allowed in the chateau or in the luxury suites.
Della Terra is a smoke free building (including suite patios and balconies). Please smoke outside only, 20’ from the building.
Due to our liquor license all alcoholic beverages must be provided by Della Terra.
Pets are not allowed in the Chateau (ADA qualified service animals are an exception).
No real candles are allowed in the chateau suites, you may bring in flameless candles.
Escape to the Essence Spa Treatment Room at Della Terra to experience massage and body treatments focused on physical and emotional well-being. It is recommended that you make your spa reservations through Della Terra at least 2 weeks prior to your stay at the Chateau. Following is a link to pricing and information: https://www.dellaterramountainchateau.com/chateau/EstesParkMassages
Health Effects of High Altitude -
At the high altitude of Colorado Mountains everyone is affected to some degree. As you go to the higher altitudes, the barometric pressure decreases, the air is thinner and less oxygen is available. At elevations of 8,000 plus feet many symptoms may occur including: breathing faster and more deeply which results in shortness of breath and exertion, headache, nausea, trouble sleeping and unusual tiredness (this is more commonly referred to as AMS or acute mountain sickness). These symptoms should go away in a day or two. If symptoms persist or worsen a physician should be consulted. Even a short visit to the doctor can save the rest of your trip.
A more serious condition is called HAPE or high altitude pulmonary edema, recognized by a wet cough, increasing shortness of breath and a feeling of fluid building up in the lungs. Other signs to watch out for are disorientation and confusion. If any of these symptoms occur, seek medical attention immediately. HAPE is easy to treat but left untreated can be life threatening.
Area Activities -
Plan to stay and enjoy our beautiful area. The following information will help you plan and enjoy your time at Della Terra, Estes Park and the Rocky Mountain National Park.
Wedding Photography Rights -
Guests have NO wedding photography rights without a contract for an elopement or wedding at Della Terra.
Cancellation Policy is strictly upheld. Please purchase travel insurance for your trip.
Here are some highly recommended companies to assist you:
1. Allianz Global Assistance
2. Travel Guard
3. Generali Global Assistance (formerly CSA Travel Protection)
4. Amex Assurance/Travelex/Trip Mate (tie)
5. Seven Corners